Me: I need to cancel my AT&T service.
AT&T: May I ask why?
Me: I’m moving.
AT&T: Where are you moving to?
Me: Somewhere else. Why do you need to know?
AT&T: It’s required for documentation purposes. It’s part of our cancellation process.
Me: Well, it’s not part of MY process. I’m asking you to cancel my service, not help me move.
AT&T: I’ll need your new address to proceed.
Me: You know what? Forget I said I was moving. I’m not moving anywhere. I simply want to cancel my service.
AT&T: Can you provide a reason for cancellation?
Me: Absolutely. Please document that AT&T is nosy, intrusive, unnecessarily complicated, and apparently believes canceling a service requires surrendering my future whereabouts.
AT&T: …
Me: …
AT&T: Okay, your service will be cancelled.
Me: So you CAN cancel it without knowing where I’m going?
AT&T: …
I called to cancel Sirius XM.
Me: I am calling to cancel account #nnnnnn
Sirius: May I know the reason for cancelling?
Me: My father died, so no longer needs the service.
Sirius: Your name does not match the account holder. I will have to talk to the account holder in order to…— Juli Klie (@Juli_K) October 28, 2026
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