AI bias: How tech determines if land job, get loan or end up in jail

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Businesses across almost every industry deploy artificial intelligence to make jobs simpler for staff and tasks easier for consumers.

Computer software teaches customer service agents how to be more compassionate, schools use machine learning to scan for weapons and mass shooters on campus, and doctors use AI to map the root cause of diseases.

Sectors such as cybersecurity, online entertainment and retail use the tech in combination with wide swaths of customer data in revolutionary ways to streamline services.

Though these applications may seem harmless, perhaps even helpful, the AI is only as good as the information fed into it, which can have serious implications.

You might not realize it, but AI helps determine whether you qualify for a loan in some cases. There are products in the pipeline that could have police officers stopping you because software identified you as someone else.


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