Bear with me, as this is somewhat a long story. TL;DR at the bottom. I purchased an Apple Watch Series 4 for $485 from Amazon March 24th 2019. I shipped it to an Amazon locker(We’ll call this “Watch Number 1”). When I picked it up at the Amazon locker, I decided to open it there because the box was pretty big and I wanted to put it inside my backpack. I open the box, and there is another box within it. This box is addressed to some guy’s residential address, and has an oriental trading Easter bunny in it. I immediately call the amazon locker support number, and they are pretty helpful. They place a replacement order that is $0.00 and tell me to return the easter bunny incorrect item. They send me a replacement order that actually contains an apple watch series 4(“Watch Number 2”), yay right! No. So the purpose of getting this watch was the ability to swim with it. I take it swimming once and it effectively dies. Since it’s only been a few days with this watch, I wasn’t going to try to get it repaired with Apple; I would rather just return it. Now something interesting, there was no serial number on the Watch Number 1 order, but there was a serial number attached to the Watch Number 2 order. So I send back this defective Apple watch(not Amazon’s fault) and place another order. However I place this new order on March 31st (“Watch Number 3”) through Amazon Warehouse deals because it’s a bit cheaper($450 as opposed to $484). When the watch arrives, the apple watch box is inside with all the accessories…except there is no apple watch. I am baffled because there is a sticker on it that says inspected and verified by Amazon warehouse deals. So I get on the phone with customer service and run into brick wall after brick wall saying that they verified the weight of the item before it left the warehouse and it matched exactly what it should be so I need to go to the police station and file a police report. So I reluctantly obliged and went to the police station. The police tell me that they cannot file a police report unless there was any criminal activity such as the box being stolen off my porch or ripped apart/broken. I call amazon again and eventually get connected with this nice manager who understands and allows me to return the item:
Hello Ritwik, I’m so sorry to hear the Apple Watch Series 4 (GPS + Cellular, 40mm) – Space Gray Aluminium Case with Black Sport Loop you ordered wasn’t included in your shipment. I’ve requested a refund of $479.94, which covers the cost of the item and shipping, if any. We’ll send you an e-mail to confirm the refund once it’s complete. To return what you have received in the package, Please click the link below. We look forward to seeing you again soon. We’d appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Sadekie E.
So I send back this empty box with just accessories and it takes a long time to process the return but eventually I contact amazon today and they said that I returned an incorrect item so there will be no refund and there is nothing to do. $480 lost. Then to add insult to injury, remember Watch number 1 and 2? Yeah so they emailed me saying they received an empty box for that too which doesn’t even make sense considering I sent back a legit Apple Watch and the Easter bunny thing. So about another $500 after taxes lost. I totally get from Amazon’s perspective how this whole situation looks super fishy, and it looks like the work of a return scammer. However, I have been an amazon customer since 2007…I have spent well over tens of thousands of dollars. Why would I try to scam Amazon? It hurts a lot that I have lost $1000 to a billion-dollar company and I don’t know what to do. Do I just keep calling and getting rejected?
TL;DR Lost $1000 to amazon and they won’t do anything about it. Interestingly enough, the only order that had a serial number attached to it was the only order in which I received an apple watch. I tried to tell this to customer service but they didn’t care about the correlation.