If you have an online only bank account, beware.
A Western Australian man is terrified he has lost his life savings – a whopping $580,000 – after he received two unexpected emails from his bank that the entire amount had been withdrawn and his account closed.
Yet Bruce, who did not want his surname used, never authorised any transaction and has no idea where his money has gone – adding he can’t get any answers from the “space cadets” running the Ubank customer service line.
Ubank has confirmed to news.com.au that the emails are legitimate and are not a scam.
Bruce is worried the stress of the experience could have serious health consequences as he has spent at least 20 hours on the phone to Ubank trying to get an answer.