Fun Fact: Wells Fargo limits your online credit card bill payment to $5K… unless you use a Wells Fargo bank acct (or phone the transaction in).

by wjean

Today I learned that Wells Fargo has a $5K limit on online credit card bill payments; this is INSANE as I have a $25K or so credit line. I know this is a first world problem but just in case some of you are considering getting a WF credit card, here’s a vote as to why you shouldn’t bother for large purchases.

– I’m not asking WF to pay someone else; I’ve just racked up a some big bills this month and am trying to pay Wells Fargo back from my Citibank checking acct.

– It’s like they are encouraging me to bank with them. Didn’t they have problems with overzealously encouraging “bank accts” to be opened? That’s why the “reestablished” themselves in 2018, right?

– I’ve never had this issue (paying a credit card bill with another bank) with AMEX, Citibank, USBANK, or BofA. WF is unique here with this limitation.

– I’m lucky I found this issue instead of letting the automatic system pay my bill normally. Clearly, they wouldn’t have debited my checking acct sufficiently and I would have racked up interest. That would have sucked.

– In the end, I had to spend 15min resolving the issue and making a “manual” payment via phone as neither phone CSR I contacted had ever heard of this issue before. I had to share my acct/routing details again since of course, they cannot use the info already on file.

This is a total BS issue to deal with in 2018.

UPDATE:

I did get a prompt email response when I sent them a nastygram about why this is BS:

Online payments made from a non-Wells Fargo account to an active credit
card account are limited to three payments per day or five payments per
calendar month. Additionally, the total payment amount limit is
$5,000.00.

We are not able to increase this limit. I apologize for any inconvenience.

Please note that we do have other options available to make payments to
your credit card such as the following:

* Visit a Wells Fargo branch
* Mail a check to:

Wells Fargo Card Services
P.O. Box 51193
Los Angeles, CA 90051-5493

…They also cut & paste default instructions on how to setup automatic online payments… which is exactly what i had already setup and in any case wouldn’t have helped in this situation.

Conclusion: WF is a clueless company.

1,095 views