AT&T faces thousands of complaints about overcharging for services DIRECTV, DIRECTV NOW, ETC..

AT&T faces thousands of complaints about overcharging for services DIRECTV, DIRECTV NOW, ETC.. (VERY EVIL COMPANY-BAIT AND SWITCH PROFESSIONALS)

That includes AT&T, DIRECTV, DIRECTV NOW and now Time Warner.

Published on May 16, 2017 • 1 year ago

A CBS News investigation has uncovered over 4,000 complaints against AT&T and DirecTV related to deals, promotions and overcharging in the past two years. Customers who try to opt out of their contracts are forced to pay early termination fees and are not allowed to file lawsuits. Anna Werner has the story.

AT&T and DirecTV face thousands of complaints linked to overcharging, promotions -May 16, 2017, 7:57 PM

“So it turns out to be a license to steal,” he said. “In my experience, when a large company has a lot of consumers coming forward and saying we feel like we were bait and switched. We were promised one thing and then we got something else. The company knows about it.”

That’s something customers might claim in a class-action lawsuit — except AT&T’s contract also forbids class actions.

CBS News reached out to AT&T multiple times for comment. They sent us this statement but otherwise would not comment:

“Like other companies, we frequently introduce promotions to provide our customers with the best services and products at the best price. These special offers vary in terms of pricing and duration. If a customer signs up for one of these offers, we fully honor the terms through the promotion’s completion. Customers who enrolled in one of our promotional offers and believe they did not receive the full benefits should contact customer service.”



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