Hidden cameras and secret trackers reveal where Amazon returns end up
A Marketplace investigation into Amazon Canada has found that perfectly good items are being liquidated by the truckload — and even destroyed or sent to landfill. Experts say hundreds of thousands of returns don’t end up back on the e-commerce giant’s website for resale, as customers might think.
Marketplace journalists posing as potential new clients went undercover for a tour at a Toronto e-waste recycling and product destruction facility with hidden cameras. During that meeting, a representative revealed they get “tons and tons of Amazon returns,” and that every week their facility breaks apart and shreds at least one tractor-trailer load of Amazon returns, sometimes even up to three to five truckloads.