BofA had an absolutely MASSIVE outage of all their systems two days ago (Oct 29). Many people, myself included, could not log into their accounts, could not use their debit/credit cards, could NOT withdraw money from ATMs, and the customer service line was dead (as in, there was no response when you called, not even a “Please hold while he find a representative”). This happened approx. at 10:30pm and lasted the entire night.
This was a nation-wide (although customers who were abroad also had this issue) outage that has received almost no mainstream coverage. Bank of America had not even issued a formal statement, or addressed this AT ALL. Something about this seems deeply wrong. I am now in the process of moving to another bank.
The one article I found was from Forbes (www.google.com/amp/s/www.forbes.com/sites/sergeiklebnikov/2019/10/30/bank-of-americas-outage-panics-consumers-heres-what-we-know-so-far/amp/) but even they got some things wrong in the article – the shortage/outage was for WAY MORE than 1 hour.
Like I said, there has been no formal statement from BofA. So what is going on here?
- “Best case” scenario: BofA was doing systems maintenance of ALL systems (online, ATM, customer service, card) simultaneously and somehow they didn’t think it was important to inform customers of such a massive scheduled outage. Even after getting tons of tweets, BofA still hasn’t issued a formal statement about this (to my knowledge, and I have looked).
- They got hacked and they are now trying to assess the damage before informing the public.
- BofA is having liquidity issues. Get ready, if so.
Whatever is going on, I am really surprised that this didn’t get more coverage. Something about this just really rubs me the wrong way.
Hey guys, here is a non-broken link to the article: www.forbes.com/sites/sergeiklebnikov/2019/10/30/bank-of-americas-outage-panics-consumers-heres-what-we-know-so-far/