UK’s biggest GP chain replacing doctors with less qualified staff

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The UK’s biggest chain of GP practices lets less qualified staff see patients without adequate supervision, an undercover BBC Panorama investigation has found.

Operose Health is putting patients at risk by prioritising profit, says a senior GP.

The company, with almost 600,000 NHS patients, is owned by US healthcare giant Centene Corporation.

Operose says it’s not short-staffed and operates in patients’ best interests.

BBC Panorama sent undercover reporter Jacqui Wakefield to work as a receptionist at one of the UK company’s 51 London surgeries. The BBC is not naming the practice or the staff who work there.

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