Content moderators for YouTube are being ordered to sign a document acknowledging that performing the job can cause post-traumatic stress disorder (PTSD), according to interviews with employees and documents obtained by The Verge. Accenture, which operates a moderation site for YouTube in Austin, Texas, distributed the document to workers on December 20th — four days after The Verge published an investigation into PTSD among workers at the facility.
“I understand the content I will be reviewing may be disturbing,” reads the document, which is titled “Acknowledgement” and was distributed to employees using DocuSign. “It is possible that reviewing such content may impact my mental health, and it could even lead to Post Traumatic Stress Disorder (PTSD). I will take full advantage of the weCare program and seek additional mental health services if needed. I will tell my supervisor/or my HR People Adviser if I believe that the work is negatively affecting my mental health.”
The PTSD statement comes at the end of the two-page acknowledgment form, and it is surrounded by a thick black border to signify its importance. It may be the most explicit acknowledgment yet from a content moderation company that the job now being done by tens of thousands of people around the world can come with severe mental health consequences.
“The wellbeing of our people is a top priority,” an Accenture spokeswoman said in an email. “We regularly update the information we give our people to ensure that they have a clear understanding of the work they do — and of the industry-leading wellness program and comprehensive support services we provide.”
Accenture said it shares information about potentially disturbing content with all of the content moderators it employs, including those who work on its contracts with Facebook and Twitter. But it would not answer questions about whether it specifically informs Facebook and Twitter moderators that they are at risk for PTSD. The Verge has previously interviewed Facebook moderators working for Accenture competitor Cognizant in Phoenix, Arizona, and Tampa, Florida, who have been diagnosed with PTSD after viewing violent and disturbing content.