Last November I thought I was getting a great deal by buying a pass from 24 fitness from Costco. Of course, I did not anticipate a pandemic that would close gyms. I had gotten a good 5 months of use out of the pass, and I figured I was just out of luck.
Last week I figured, what the heck, maybe I’ll see if they can prorate the pass given that the gyms are closed. The CS person was super nice, said he would forward on the request and it shouldn’t be a problem. Today I got a credit for the full amount.
Could not believe it. Costco is awesome. I feel bad about the time I got to use the pass being refunded, but really grateful that they stood by their refund policy.