PRIVACY: Google will soon restrict loan apps from accessing users’ photos and contacts.
Google will implement a new rule for apps providing personal loans starting on May 31st that could help protect users from abuse and harassment. The tech giant has updated its policy (via TechCrunch) to prohibit cash lending applications from being able to access users’ contacts list. They will no longer be able to access people’s photos and videos, as well, whether they’re saved on the phone itself or an external storage.
This is but one of the changes Google has implemented over the past year, following multiple reports of harassment from certain markets, such as India, Pakistan, Kenya and the Philippines. It’s common for loan apps to require access to users’ phonebooks and media before they lend money. The fact that people can easily install these apps on their phones makes them look like a pretty convenient solution for sudden monetary issues. But since they typically charge exorbitant interest rates, a lot of borrowers end up having difficulties keeping up with payments. That’s when the abuse begins.
Agents for these services would mass send profanity-laden texts to all the borrower’s contacts, including random acquaintances and co-workers, in an attempt to humiliate them into paying. Some would even go as far as to threaten them and their family bodily harm. As TechCrunch previously reported, the abuse got so bad for some people that it had driven them to suicide.
h/t SG