IRS Struggles to Hire Customer Service Reps as People Choose Unemployment Over Working for IRS
With tax season well underway, the IRS‘ phone lines are already swamped. Frustrated taxpayers are calling with questions about last year’s tax returns, tax refund, stimulus checks and tax credits, among other issues, but are having trouble getting through: National Taxpayer Advocate Erin Collins, the agency’s in-house watchdog, estimated recently that only about one out of 11 calls … Read more