Tesla ranks dead last in JD Power survey

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JD Power scored Tesla vehicles the worst among 32 major brands in its annual quality study. It’s the first time that Tesla’s cars have been ranked by the influential customer survey now in its 34th year.

According to the JD Power Initial Quality Study, which measures vehicle quality in the first 90 days of ownership, Tesla cars suffered 250 problems per 100 vehicles as reported by customers, compared to an industry average of 166 problems. Land Rover was the second-worst-performing brand with 228 problems per 100 vehicles. Dodge and Kia were tied for the top-rated brand with just 136 issues per 100 vehicles.

The new study is based on responses from 87,282 purchasers and lessees of new 2020 model-year vehicles. It was fielded from February through March 2020. The results follow news of a National Highway Traffic Safety Administration (NHTSA) investigation into early Model S touchscreen failures, and a separate report claiming early Model S cars shipped with a dangerous battery pack flaw.


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