Thousands of 911 callers in Denver being placed on hold…

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Denver’s 911 system is out of compliance with nationally recognized standards for answering calls as thousands of callers are finding themselves on hold when they call in to report an emergency.

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Andrew Dameron, Denver’s Director of Emergency Communications, said “Obviously no one in the Department of Safety wants anyone to end up on hold when they call 911.”

A CBS4 investigation found it’s happening frequently.

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